Delivery Coverage
We deliver to addresses throughout the United Kingdom and Ireland. Please note that restrictions may apply to certain products or locations.
Because we ship from Northern Ireland, orders from within the European Union are not subject to any Additional Tariffs or Charges.
Shipping Rates
Our current shipping rates are:
- £8.99 – UK Mainland and Northern Ireland (excluding Highlands, Islands, and Offshore locations) on orders under £99
- €8.99 – Ireland on orders under €120
- Free Shipping – UK Mainland, Northern Ireland, and Ireland on all orders over £99 / €120
Dispatch & Delivery Times
Once your order is placed, we check both our own stock and that of our suppliers, dispatching your goods as quickly as possible from the location nearest to you.
For items in stock, dispatch typically takes 2–5 working days. Please note this timeframe may vary during periods of high demand, and we will keep this page updated accordingly.
Once dispatched, estimated delivery times are as follows:
- UK Mainland and Northern Ireland: 2–3 working days
- Ireland: 3–7 working days
Inspecting Your Delivery
Please inspect your goods as soon as they arrive and check that:
- You are happy with the items received
- There is no obvious damage to the packaging or products
- There are no visible physical faults or defects
- You have received the correct quantity of items and that they match your order
If you have any concerns about your delivery, please contact us immediately.
Our Delivery Promise
99% of our orders arrive on time and in perfect condition – ready to be fitted and enjoyed. For the small number of cases where something goes wrong, here is how we will put it right.
If minor parts arrive damaged or are missing, our Customer Services team will arrange replacements as quickly as possible, often with same- or next-day dispatch. In many cases, this is all that is needed to resolve the situation.
If the damage is more significant – such as structural or cosmetic damage to the light fitting itself – we will arrange for a full replacement unit to be sent. Where stock is available, this is typically processed within one working day.
Throughout the process, we will keep you fully informed of any updates and will always work to resolve your issue as swiftly and efficiently as possible.